*In order to best assist you, please complete the folloing steps before returning a unit for repair**

1. Isolate the problem component.
2. If a problem is found, refer to the Trouble Shooting page.
3. If new parts are needed, see Replacement Parts for a new part.
4. If problem still exists, review Repair Prices and fill out the Return Form at the bottom of this page.
5. Please complete all the spaces on the Return Form and include it in package.

XS Systems (red boxes)- The most common problems are in the Timer power and mode settings. Others can be fixed by simply replacing the batteries or resetting the unit. Try to isolate the problem by setting up the units one at a time in a controlled environment. Start with all of the components powered off then power on the Timer. Slowly go through each of the options (refer to instructions), then sync other components one at a time until the system setup is complete and working, or the problem has been reproduced. Once the problem has been isolated, refer to the trouble shooting guide for instructions on fixing the problem.

DTS Systems or older (black boxes)- The most common problems are with address and mode settings. Try to isolate the problem by setting up the components one at a time in a controlled environment. Start with all of the components powered off, then turn the Timer on. Slowly go through the options checking the mode and the address. Then power on the other units one at a time (checking addresses) until the system setup is complete and working or the problem has been reproduced. Once the problem has been isolated, refer to the trouble shooting guide for instructions on fixing the problem.

Brower Timing Products have a one year full warranty on parts and labor. This warranty does not cover damage caused by the user.

If your system is out of the warranty period please refer to the table below for repair costs. These costs are based on payment being included with the return and include return shipping. If payment is not included, there is a $15 processing fee in addition to the below prices.

How old is my system?

When returning a system for repair, please print the return form and follow the instructions on the form.

Return Form